소장자료

Successful nurse communication : safe care, positive workplaces & rewarding careers [electronic resource]

  • Boynton, Beth
  • F.A. Davis
  • 2016
Successful nurse communication : safe care, positive workplaces & rewarding careers [electronic resource]
  • 자료유형
    단행본
  • 서명/저자사항
    Successful nurse communication :safe care, positive workplaces & rewarding careers[electronic resource] / Beth Boynton.
  • 발행사항
    Philadelphia : F.A. Davis, 2016.
  • 개인저자
    Boynton, Beth
  • 형태사항
    1 online resource.
  • 일반주제명
    Nursing -- methods.
    Communication.
    Nurse-Patient Relations.
    Nursing.
  • ISBN
    9780803639454, 9780803646612
  • 언어
    영어

목차

Part I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication
2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing
3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback
4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback. Part II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication
6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing
7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication
8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication. Part III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture
10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork
11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work
12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present. Part IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity
14. Health information technology and digital communication : Health information technology ; Digital communication
15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management
From theory to practice.